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Your questions

F.A.Q.

Check out some commonly asked questions and find out more about Discount Medics

Common questions
from our customers

Have a look through some of the more commonly asked questions by our customers. If you can’t find what you need here, head over to our contact us page.

  • Who are Discount Medics?
  • What products do we sell?
  • Are your products held in stock?
  • How long is delivery?
  • Do you accept returns?
  • How do we get in touch with you?
Who are Discount Medics?

Discount Medics is owned and managed by professionals from many fields. We’ve got well over 30 years market experience and our extensive professional knowledge leaves you in extremely safe hands

Discount Medics are committed to each and every one of our customers to ensure that the entire experience when shopping with us is a smooth and stress free as possible.  We focus heavily on customer satisfaction and source only the very best quality products that have all the relevant classifications required to be sold in the UK.

What products do we sell?

You’ll be pleased to know that during this current coronavirus pandemic, we have worked tirelessly to ensure that members of the public have access to all of the correct PPE products to keep them safe. Our main product offerings are FFP2 face masks and 3Ply surgical masks. They are both in extremely high demand but we have high levels of stock in our UK warehouse ready for immediate dispatch.

Over time we will be expanding our product range but feel that during this current crises it is imperative that we focus on exactly what our customers need.

Are your products held in stock?

Yes, all of our products are held in stock. We have a large level of stock holding in our UK warehouse. If an item is available for purchase online, we have it in stock and can arrange for immediate delivery.

How long is delivery?

As long as you place your order before 2pm, we will ensure that it is dispatched the same day. Delivery is via Royal Mail first class and we charge a flat fee of £2.50. If an order is placed over the value of £50, the order is automatically sent via UPS courier on an overnight delivery service.

Do you accept returns?

Yes, as long as the item is unused and returned to us in the original packaging we can happily offer you a full refund or exchange. If there is an error with the order we will of course cover any return postage costs that you incur.

How do we get in touch with you?

If you need to get in contact with us about anything, simply head over to our contact us page where you will be able to send us an email or reach us by the telephone number provided. Our offices are open from between 9am-5pm.




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